Push notifications and in-app messaging for ecommerce apps
Order updates, back-in-stock alerts, price drops and campaigns, sent to the right customers with their permission.
Push notifications reach customers on their lock screen, which makes them useful and easy to overuse. We set up two kinds. Transactional messages are about something the customer did, such as an order confirmation, a shipping update or a reward they earned. Campaign messages are sent by you, such as a sale, a restock or a members-only drop.
Both kinds respect the customer's choices. We build a permission prompt that explains the value before the system dialog appears, a settings screen with separate switches for message types, and sending rules that cap frequency and respect quiet hours. We also build in-app messages and an inbox for content that does not need to interrupt anyone.
Who this is for
Any store with an app or PWA. Stores with limited stock, frequent launches, order tracking needs or a loyalty program get the most from well-chosen messages.
What you get
- Push through APNs for iOS and FCM for Android
- Order, shipping and delivery updates
- Back-in-stock and price-drop alerts for saved items
- Cart reminders for customers who opted in
- Segments such as members, tiers, recent buyers and product interests
- Scheduling, time zones and frequency caps
- Deep links that open the exact product, cart or reward
- In-app messages and a message inbox
How it works
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1
Plan the message map
We list every message the app should send, who gets it, what triggers it and what the customer sees when they tap.
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2
Build permission and preferences
We design the opt-in moment, the settings screen and the unsubscribe path.
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3
Connect triggers
Order, stock, price and loyalty events from your platform trigger messages automatically.
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4
Measure and tune
We report delivery, opens and orders from messages, and adjust timing and frequency with you.
What we need from you
- Your list of events and campaigns you want to send
- Apple and Google developer accounts, for push credentials
- A decision on who in your team sends campaigns
What we do not do
- Send marketing messages to people who have not opted in
- Promise open rates or sales from a campaign
- Build a flow that is hard to switch off
Push notifications and messaging questions
On iPhone the system dialog appears once, so we ask at a moment when the value is clear, such as after a first order when we can offer shipping updates. A short screen explains what they will receive before the system prompt shows.
Your team can, through an admin screen we set up. It supports segments, scheduling and a preview. We can also connect a marketing tool you already use.
Yes, as long as the customer has allowed notifications and has not removed the app. Delivery is not guaranteed on every device, because phone makers and users control battery and notification settings.
More answers are in the full FAQ.
Want this for your store?
Tell us about your store and we will say whether this service fits and what it would involve.
Plan Your App